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How to join a live session

Learning Portal visibility12k schedule3 min

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To join a live session, log into your student dashboard and click on the "Live Meetings" tab. Find your scheduled class and click the "Join" button. Make sure you have Google Meet installed or use a supported web browser.

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Downloading study materials

Learning Portal visibility8.5k schedule2 min

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Study materials (notes and PYQs) can be downloaded directly from the "Notes" section. Just select your class and subject, then click the download icon next to the resource you want to save offline.

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Understanding Certification Requirements

Learning Portal visibility5.2k schedule5 min

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To receive a certificate, you must complete all assignments with a passing grade of at least 70% and maintain an attendance record of 80% or higher for live sessions.

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Fixing video playback issues

Technical Issues visibility4.1k schedule4 min

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If you experience buffering, check your internet connection. Try clearing your browser cache or switching to a different browser. If the issue persists, try lowering the video quality in the player settings.

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How to reset my password

Account visibility15k schedule1 min

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Click "Forgot Password" on the login screen. Enter your registered email address, and we will send you a secure link to reset your password. The link expires in 24 hours.

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Updating profile information

Account visibility3k schedule2 min

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Log in, go to your dashboard, and click on "Profile". From there you can update your phone number, address, and profile picture. Email address changes require support assistance.

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Refund Policy

Payments visibility6k schedule3 min

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We offer a 7-day money-back guarantee for all live batches. If you are not satisfied within the first week of classes, contact support for a full refund.

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Where to find my receipts

Payments visibility2k schedule1 min

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Receipts for all purchases are automatically emailed to you. You can also download them anytime from the "Billing" section of your account settings.